The Community Corps

Case Studies

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    MOUSE Corps


    Project Need: Mentoring Aspiring Professionals Read Case Study
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    Coastal Community Foundation

    Project Need: Microsoft Excel TrainingRead Case Study
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    Global Business School Network

    Project Need: Salesforce Requirements Read Case Study
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    Pajama Program

    Project Need: Website Design and DevelopmentRead Case Study
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    Urban Education Exchange

    Project Need: Social MediaRead Case Study
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    Palo Alto Library

    Project Need: Salesforce ReportingRead Case Study
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    Hale House Center

    Project Need: Computer and NetworkingRead Case Study
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    National Center for Women in IT

    Project Need: IT Career Development Read Case Study
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    Technology Service Corps

    Project Need: Mentoring Read Case Study
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    Union Settlement Association

    Project Need: IT Hardware Asset Management Read Case Study
FPO

"Training provided by a Community Corps volunteer helped us get up to speed with new software!" - Tina

Coastal Community Foundation

Coastal Community Foundation began in 1974 with $9,000 from The Rotary Club of Charleston to serve the tri-county area. Today they manage over $103 million in combined assets held in over 532 individual funds. Thousands of donors are served and charitable organizations supported throughout the eight coastal Carolina counties.

Coastal Community Foundation was in the middle of a Microsoft Suite migration to Office 2010 when they reached out to The Community Corps to help train their staff on the new features and functionality.

Tina, the project lead from Coastal Community Foundation was matched with Jay from JPMorgan Chase. After just one phone call Jay understood the deliverable and held an overview of the new release from Microsoft along with a PowerPoint deck to facilitate the training. Tina found both the matching process and the execution of the project to be painless and provided her staff with an invaluable service.

Volunteer Spotlight

FPO

Jay is a member of the Corporate Technology - Shared Services Group at JPMorgan Chase. He is our “accidental volunteer.” Jay was sent an email about The Community Corps in error when he was registered as a volunteer’s supervisor. Upon learning more about The Community Corps he was eager to join a project and volunteer his time. In his own words,

"The Community Corps site has helped me connect with and learn about non-profits that I normally wouldn’t have a chance to interact with locally. I have enjoyed using my technology skills to help organizations that provide great services to those in need." - Jay, JPMorgan Chase

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FPO

"The Community Corps connected GBSN with a wonderful Salesforce volunteer who did more than provide us with an invaluable service; she also took the time to educate me so that I could customize the platform myself! TCC's help also allowed me to advocate within my organization for the value of Salesforce to enhance efficiency. Now everyone at GBSN, especially the executive team, realizes the potential of Salesforce to help us better achieve our mission. My next project with TCC is a Web Usability Assessment and I am working with a great volunteer from Accenture to make our website navigation more user friendly." - Lauren

Global Business School Network

Global Business School Network is an organization based in Washington DC working to strengthen management education for emerging markets through a unique global network of business schools. The network helps to provide the rigorous yet practical local training business and management students demand, resulting in a stronger pool of local leadership and management talent for all sectors.

Lauren found The Community Corps with the help of the Salesforce Foundation when looking to expand the use of Salesforce within her own organization. After posting her project Lauren was matched with a skilled Salesforce volunteer and at the completion of her project was not only handed strategic recommendations on how to leverage Salesforce but also received training on how to implement the solutions on her own.

Although Salesforce projects can be worked on remotely, the volunteer elected to go onsite and visit Lauren at her location. After just a few one on one sessions Lauren had the tools to hit the ground running.

Today Lauren continues to leverage The Community Corps to meet the growing technology needs of her organization. Lauren has been matched to Bernardo from Accenture who is heading a team of Website Usability experts to help Lauren and her staff develop a comprehensive plan to optimize website navigation. With Bernardo’s help GBSN hopes to reach their objective and increase both traffic and average visit length in their website.

Volunteer Spotlight

FPO

After volunteering on one project in The Community Corps, Bernardo saw the potential to bring together his colleagues from Accenture to pitch in and help local nonprofits by bringing technology to the most deserving. Bernardo has gained tremendous value both in his personal and professional life; because of The Community Corps he has the tools that allow him to tap into thousands of nonprofits that would otherwise be inaccessible. In his own words

"The Community Corps has helped me find volunteering opportunities where I can have the greatest impact with my volunteering time. It is a great tool that helps me find volunteering opportunities that allow me to grow as an individual…nothing compares to it!"- Bernardo, Accenture

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FPO

"The project was extremely successful - we accomplished all of our goals. Our volunteer was great and mapped out a plan to improve our website." - Candice, Pajama Program.

PAJAMA PROGRAM

Pajama Program provides comfort and love in the way of new pajamas and books to needy children, many having been abused or abandoned and are living in orphanages, group homes and shelters.

Given recent media awareness and high profile support, Pajama Program's reach rapidly expanded across the nation. As more visitors flocked to Pajama Program's website, staff realized that the site was outdated, crowded and unprofessionally done. With limited resources, they needed help to make the site more attractive and user-friendly. Through their website, Pajama Program wanted to present themselves in a clear and professional manner.

Pajama Program, a current client of NPower, decided to seek this help by participating in the new Community Corps initiative. A staff member posted the need on the system and was matched with a web usability expert from JPMorgan Chase.

It was a very easy and impactful engagement for Pajama Program. The volunteer evaluated the site, created a detailed website plan and reviewed the necessary changes with staff. This type of web assessment and planning would have typically cost Pajama Program upwards of $500.

As a result of the project, Pajama Program used the recommendations from the JPMC volunteer to initiate an overhaul of their website and still continues to follow those guidelines on all new updates and web pages. The organizations website is much cleaner, clearer, and easier to use and reflects the mission and great work that Pajama Program is doing!

Check out Pajama Program's website at http://www.pajamaprogram.org

Volunteer Spotlight

"Fantastic- a great use of my time.It was really great to get connected to a nonprofit like Pajama Program. The Community Corps gave me the opportunity to improve their website and learn more about the great work they are doing. I felt appreciated and felt like I made a difference. It was a great match!" - Jason, JPMorgan Chase

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FPO

"Our volunteer helped identify the resources we needed to get the project started and provided us with a plan to hit the ground running. Because of her work, we were able to allocate the right resources and start the project immediately"-Jennifer

Urban Education Exchange

Urban Education Exchange provides ReadWorks, a research-based and classroom-proven online reading comprehension curriculum for grades K-6, supported by their online and in-person teacher training. ReadWorks addresses deficiencies in teacher preparation and commonly utilized core reading programs by providing teachers with proven lessons and training for explicitly teaching the component skills and strategies of reading comprehension, while cultivating vocabulary and background knowledge.

When one of UEE's core applications underwent a drastic transformation from an authenticated member only site to an unauthenticated public site, UEE sought the help of The Community Corps to find a volunteer to help them with their Social Media Strategy. UEE needed to revamp their messaging and employ social media outlets such as Twitter and Facebook to reach their core audiences. Karen B. from JPMorgan expressed interest in UEE's Social Media project and at the completion of the project delivered a comprehensive Social Media Strategy document which UEE implemented immediately. Today because of Karens pro bono work UEE has a full time employee focused on Social Media initiatives and who continues to leverage Karens recommendations.

UEE's next deliverable comes from another TCC volunteer who is focused on providing the organization with a Marketing Email Strategy to improve the effectiveness, deliverability, and messaging of their email communications.

Volunteer Spotlight

FPO

Karen B. joins us as a volunteer from JPMorgan Chase. For Karen, The Community Corps is the kind of tool that small organizations need. She finds the ability to create a skills profile unique in the sense that she is suggested projects that fit her specific skill sets. The Community Corps enable Karen to step out of her daily role and apply different skills in the nonprofit community. Karen sees this as an opportunity to grow her professional background while helping great organizations like the Urban Education Exchange through literacy empower our youth to meet the challenges of the 21st Century.In her own words,

"Working with the Urban Education Exchange was a rewarding experience which gave me the opportunity to be part of improving literacy in young children across the nation while also developing my presentation skills and social media knowledge" - Karen, JPMorgan Chase

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FPO

"Getting these computers and then having the right volunteers to set them up and get them running has been a godsend. Those two volunteers were like two celebrities walking through the door. I was more excited to see them than if Brad Pitt or Leonardo DiCaprio walked through the door!" - Mildred, Hale House

Hale House Center

Hale House Center's core mission to support families and children in need hasnt changed much in the 40 years since it was founded by Clara McBride Hale. What has changed is the growing number of children and families it helps and the critical need for an IT system to coordinate the centers far-reaching activities. As one Hale House official explained: We do have state-of-the-art technology. But for 1978.

The center received a donation of new computers and servers but Hale House had neither staff nor funding to set it up. The Community Corps matched two IT professionals from NYSE Euronext who successfully built an effective and efficient IT network for staff operations and a computer lab for disconnected families in the community.

Volunteer Spotlight

“What I really gained from this engagement is the satisfaction of knowing that through technology and through my skill-set, I was able to give a great organization like Hale House the right tools to continue their work for the community.” – Jose, NYSE Euronext

“It has been a blast…seeing how excited they were to see us was definitely the best part.” – Felipe, NYSE Euronext

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FPO

"The project made a huge difference, making us more efficient and able to reach our goal to supply furniture, computers and books for our new libraries. Even though our volunteer was far away from Palo Alto, California, he made a big impact here." - Lynn, Palo Alto Library Foundation

Palo Alto Library Foundation

With plans to rebuild and upgrade all of its libraries, the city of Palo Alto is in the midst of one of its biggest civic projects in decades. The Palo Alto Library Foundation has launched a campaign to raise $6M by the end of 2012 to fill these libraries with furniture, technology, and books.

With only two staff members at the Library Foundation, a university student was brought on to help implement a Salesforce database. This database is critical to the operations of the nonprofit and to the development efforts of their board members and community volunteers. Many issues arose during the transferring of data from their current database to Salesforce due to the university students lack of expertise in this space. With data quality issues and the need for customization in their new database, the Executive Director realized that more specialized help was needed, but she had no budget to allocate for this project.

The Executive Director heard about The Community Corps through a friend. Using TCC, she was connected to a Salesforce volunteer who was able to fix their outstanding data migration issues and customize the database. For example, one of the enhancements implemented was the ability to roll-up donations by households which was not possible in the starter pack. This single change is critical for accounting and gave the Library Foundation accurate donor recognition.

The ED was concerned about giving an unknown volunteer access to their most important and sensitive data. This was communicated to the volunteer and he was able to set up a Sandbox (testing environment replicating the real database) with dummy data to implement all the enhancements. As a final step of the project, the volunteer trained staff members on how to best utilize the new database.

An interesting aspect of the project, and a key highlight of The Community Corps, was that the ED and her volunteer were hundreds of miles apart. They set up a free Skype account and used it to communicate on a weekly basis. Shortly after the completion of the project, the ED and her volunteer met in person at Salesforce's annual Dreamforce conference in San Francisco. They are now starting another Community Corps project for the Library Foundation.

Volunteer Spotlight

"I am delighted to have been a part of The Community Corps and enjoyed being a part of the Palo Alto Library Foundations mission. I would not hesitate to recommend The Community Corps to anyone who is in need of IT assistance." - Ramesh, Rixyncs

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FPO

"Through The Community Corps, we were able to source 50+ application reviewers for our IT scholarship award to young women interested in the field of IT. And all I did was spend 15 minutes on their website it was so easy to use!" - Ruthe, NCWIT

National Center for Women in IT

NCWIT believes that inspiring more women to choose careers in IT isn't about parity; it's a compelling issue of innovation, competitiveness, and workforce sustainability. In a global economy, gender diversity in IT means a larger and more competitive workforce; in a world dependent on innovation, it means the ability to design technology that is as broad and creative as the people it serves.

The NCWIT Award for Aspirations in Computing recognizes young women at the high-school level for their computing-related achievements and interests. By generating visibility for these young women in their local communities, the NCWIT Award for Aspirations in Computing encourages their continued interest in computing, attracts the attention and support of educational and corporate institutions, and emphasizes at a personal level the importance of women's participation.

In 2010, a record number of applicants applied for this scholarship award and NCWIT needed volunteers to help them review the applications that were pouring in. Through The Community Corps, staff was able to source 50+ volunteers from such corporations as JPMorgan Chase, Cognizant, Accenture, etc. Volunteers logged onto their application review system and provided feedback on candidates, helping NCWIT narrow their search and pick their 20 winners. Some of the volunteers had such a great time that they joined NWCIT event planning committee to plan the awards ceremony in New York City.

Volunteer Spotlight

"It is a great thing to volunteer for a project that ultimately helps deserving candidates fulfill their dreams to work in IT. I am happy to have contributed to this selection process and hope to participate in many future projects through The Community Corps" - Raghunath, Cognizant

"The project gave me a renewed perspective on how current professionals can assist with motivating the next generation of science and technology professionals." - Kevin, Cognizant

"It was great to be able to volunteer virtually and on my own time. Made it easy and fun to do and I most definitely will do it again." - Caitlin, Accenture

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FPO

"My eyes were opened by the program and through this mentoring engagement. The one-on-one guidance and feedback really made a difference in the way I thought about my future career." – Candice, Technology Service Corps

Technology Service Corps

Technology Service Corps was launched in 2002 and prepares underserved New York City young adults (ages 18-25) to become IT professionals in the nonprofit, public and business sectors. The program has grown to serve about 100 students per year.

Candice was an out-of-work military veteran with a small child to take care of. Through the Technology Service Corps program, she was able to learn technology skills needed to find a great job as an IT administrator. Using The Community Corps, she was matched to a mentor from JPMorgan Chase who gave her one-on-one guidance and feedback. She was able to further her professional development through speaking with her mentor and realized that her passion is to use the power of information technology in the field of healthcare and medical devices. They have met frequently for the past six months.

Volunteer Spotlight

FPO

“Candice and I came from two very different backgrounds and yet we were able to make a real connection. This was all possible through The Community Corps. To be able to share my experiences and help people means a lot to me and Candice and I still have plans to meet after a couple of months!” – Claire, JPMorgan Chase

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FPO

Union Settlement Association

Union Settlement

Union Settlement Association works with and for the predominantly immigrant community of East Harlem. A community mainstay since 1895, they foster leadership and self-sufficiency by assisting their neighbors in building better lives for themselves and their families. Today they are one of the area’s largest social service agencies, serving more than 13,000 people with effective programs in education, childcare, youth development, senior services, job training, the arts, nutrition, counseling and community development.

Union Settlement

With an IT Department of 3 staff members supporting over 350 employees across more than 11 sites spread over several city blocks, Union Settlement is working at maximum capacity with limited IT resources. Khalid West, the director of IT for Union Settlement was referred by NPower’s IT consultants to leverage The Community Corps and was matched with JPMorgan Chase’ CDP Analyst Program. A group of 18 analysts and their program managers met with Khalid over several weeks to identify the need, focus on next steps and conduct day of service pre-planning.

Union Settlement

Union Settlement has hundreds of IT assets throughout all 11 sites and needed to execute a full IT Asset Management Project. The project would help Union Settlement determine physical attributes such as age and performance of computers and their supporting components. With the help of JPMorgan Chase volunteers, Union Settlement successfully tagged and logged all assets for later reporting and analysis.

Union Settlement

For Union Settlement, the long term impact of this project will be the ability to perform life-cycle management of information technology assets throughout the organization. This allows them to make informed business decisions that are based on meaningful and measurable IT data thus creating an organizational IT infrastructure that is sustainable, efficient, and one that can scale to meet the growing needs of their organization.

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FPO

Krizia Sapida, MOUSE Program Manager
"The bridge between education (non-profit world) and the for-profit world is so vital and can open up so many possibilities, so I am very happy with how The Community Corps is leveraging these relationships because there’s certainly a need for it!” – Krizia Sapida, MOUSE Program Manager."

MOUSE Corps


About MOUSE

MOUSE is a nonprofit organization that empowers underserved students to provide technology support and leadership in their schools, supporting their academic and career success. Founded in 1997, MOUSE has a visible and positive impact in more than 300 locations in the United States, including New York City, Chicago, California, and Texas. MOUSE Corps is MOUSE’s New York based youth development program that provides opportunities for high school students to apply their skills and broaden their professional experience through shadowships, internships, mentoring and in-depth technology projects. Shadowships, which were the focus of this project, offer students an afterschool opportunity to “shadow” professionals and develop 21st century skills for today’s information society.

The MOUSE Corps’ staff decided to leverage The Community Corps to match students with corporate volunteers working with technology. The Community Corps connected MOUSE Corps’ students with 11 passionate mentors and a wonderful point person from New York Life Insurance Company. For several hours during a two week span, the MOUSE Corps’ students shadowed the New York Life volunteers, gaining valuable first-hand business experience. To celebrate the success of the program, MOUSE hosted the students and the New York Life volunteers at its headquarters where they shared stories about their experiences with the program and how it impacted their lives.

Volunteer Spotlight

FPO

Sean Mulligan, Corporate Vice President of Emerging Technologies, New York Life, with MOUSE Corps student, Omar Abra

“Having the opportunity to experience a real world business setting in an open and friendly manner provides the student with greater insight into their potential future. Some of the experiences during the Shadowship will provide them an awareness of what they can expect and should strive for.” – Sean Mulligan, Corporate Vice President of Emerging Technologies, New York Life.

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